This advanced class teaches quality improvement tools designed for production managers, supervisors, engineers, and quality control personnel responsible for chart development. A brief history of American business, flow charts, symbols, process metrics and measurements are introduced. A case study with decision making and statistical process control is reviewed. Cause and effect diagram and CEDAC chart highlighted with brainstorming and multi-voting and general guidelines for interpreting SPC. Participants calculate pre-control limits from SPC charts. Review and develop plans to apply new knowledge and tools.