This course is designed for frontline production employees. Production leaders and supervisors and provides an introduction to meeting customer expectations for quality, cost and on-time delivery. Tools for charting a process, chart symbols and examples are introduced. Explains using measurements and metrics. Effects of type i & ii errors are discussed for data-based decision making.spc charts, cause and effect diagrams and CEDAC chart used to examine process conditions. Chart values explained for conversion of data. Review and development plan discussed at the conclusion of the class.