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Course Description

Aei: work order - 0402 case processing learning module    the focus of the module is to provide an overview of DRS processing of high volume automated admin enforcement in interstate (Aei) cases in the PA child support enforcement system (PACSES), implemented by the work order - 0402 Aei initiative.  Primary topics addressed include resolve the Aei referral mail alert; route mail alerts to designated DRS staff; generate, process, and close specific Aei request types in the interstate subsystem in PACSES, enter the details of the support order on SORD, CMOR and OBLE, monitor and review Aei cases, close the Aei case.

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