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Course Description

EXPLORE NEGATIVE AND POSITIVE CONNOTATIONS OF CONFLICT, LEARN FIVE STYLES OF CONFLICT, THEIR USEFULNESS AND LIMITATIONS, IDENTIFY ONE'S PERSONAL STYLES OF CONFLICT, EXPLORE METAPHORS FOR CONFLICT AND HOW THEY REINFORCE OUR PERCEPTIONS, LEARN THE THREE DIMENSIONS OF CONFLICT IN THE CONFLICT TRIANGLE, LEARN FOUR GOALS OF CONFLICT (CRIP), LEARN AND PRACTICE THE STEPS TO WIN-WIN PROBLEM-SOLVING. IDENTIFY THE DIFFERENCE BETWEEN POSITIONS AND INTERESTS/ NEEDS, LEARN COMMUNICATION OPENINGS AND ROADBLOCKS IN CONFLICT SITUATIONS, PRACTICE I-MESSAGES AND NEUTRAL LANGUAGE.
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