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Course Description

This course describes the process of providing excellent customer service, what it means to be a business with a customer focus, and how to identify internal and external customers, understand their needs and expectations, and address their concerns when they feel dissatisfied. It also covers how to prevent customer dissatisfaction.

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Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens. To inquire about registering for this program please contact the Non-Credit Registration Office at 814-867-4973 or  nc_reg_office@outreach.psu.edu

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