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Course Description

This program provides participants with an overview of organizational and individual practices that promote positive and continuing relationships with both internal and external customers. Emphasis is placed upon helping organizations meet and exceed customer expectations. This highly interactive workshop features case studies and planning exercises designed with an action learning focus. Participants will learn phone etiquette, people skills, communications with customers, handling angry clients, boundaries, customized knowledge of region, role playing and train the trainer.
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Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens. To inquire about registering for this program please contact the Non-Credit Registration Office at 814-867-4973 or  nc_reg_office@outreach.psu.edu

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