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Course Description

This advanced class teaches quality improvement tools designed for production managers, supervisors, engineers, and quality control personnel responsible for chart development. A brief history of American business, flow charts, symbols, process metrics and measurements are introduced. A case study with decision making and statistical process control is reviewed. Cause and effect diagram and CEDAC chart highlighted with brainstorming and multi-voting and general guidelines for interpreting SPC. Participants calculate pre-control limits from SPC charts. Review and develop plans to apply new knowledge and tools.

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Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens. To inquire about registering for this program please contact the Non-Credit Registration Office at 814-867-4973 or  nc_reg_office@outreach.psu.edu

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