Course Description

Leading a logistics team has always been a challenging role and the demands are even greater in today’s environment. The effectiveness and efficiency between those who simply “manage” versus those who “lead” is marked.

Highly functioning logistics’ leaders in warehouse and transportation roles know themselves, their teams and their customers. They maximize the potential of their teams and are viewed by customers as partners, not suppliers. 

New and Experienced Logistics Leaders will learn skills, best practices and tools to effectively meet both business and customer demands.

Topics and Best Practices in:
Leading in a Logistics Environment
Know Yourself: Behavior Style Assessment & Developing Self-Awareness
Prioritizing Time and Tasks in a Logistics World
Know Your Team: Individual Behavior Style Interaction & Team Building & Effectiveness
Communicating Purposefully: Team & Individual Dynamics & Listening Skills and Blocks
Dealing with Difficult Situations
Know Your Customer: Interacting with Customer Behavior Styles, Building Customer Relationships & Know Your Customer’s Business
Balancing Business and Customer Demands: Goal Alignment & Continuous Improvement


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens. To inquire about registering for this program please contact the Non-Credit Registration Office at 814-867-4973 or  nc_reg_office@outreach.psu.edu

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